Frequently Asked Questions
Find answers to common questions about our products and services
General Questions
Learn more about RiceShop and our services
What is RiceShop?
RiceShop is a premium online rice store offering high-quality rice varieties from around the world. We work directly with trusted suppliers to bring you the finest rice for your family.
Where do you source your rice?
We source our rice from the best rice-growing regions globally, including Thailand, India, Japan, USA, and more. Each variety is carefully selected for quality and authenticity.
Is your rice organic?
We offer both organic and conventionally grown rice. Products marked as "Organic" are certified and meet strict organic farming standards.
Orders & Shipping
Information about ordering and delivery
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. Fill in your delivery information and submit your order. You'll receive a confirmation email with your order details.
What are the shipping costs?
Shipping costs are calculated at checkout based on your location and order weight. We offer free shipping on orders over $50.
How long does delivery take?
Standard delivery takes 3-5 business days. Express shipping (1-2 days) is available for an additional fee. You'll receive tracking information once your order ships.
Do you ship internationally?
Currently, we only ship within the United States. International shipping will be available soon.
Products & Quality
Information about our rice products
How should I store rice?
Store rice in an airtight container in a cool, dry place. White rice can last indefinitely when stored properly, while brown rice is best used within 6 months.
What's the difference between rice types?
Different rice varieties have unique flavors, textures, and uses. Jasmine is fragrant and slightly sticky, Basmati is long-grain and fluffy, Brown rice is nutritious with a nutty flavor, and specialty rices like Black or Wild rice offer unique colors and nutrients.
Do you offer bulk discounts?
Yes! Contact us for bulk pricing on orders of 50 lbs or more. We offer special rates for restaurants, catering services, and large families.
Returns & Refunds
Our satisfaction guarantee policy
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, contact us for a full refund or replacement.
How do I request a refund?
Contact our customer service team with your order number and reason for return. We'll provide instructions for returning the product and process your refund within 5-7 business days.
What if my order arrives damaged?
Contact us immediately with photos of the damaged product and packaging. We'll send a replacement at no cost or issue a full refund.
Account & Payment
Information about accounts and payment methods
Do I need an account to order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access exclusive offers.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted.
Is my payment information secure?
Yes, we use industry-standard encryption (SSL) to protect your payment information. We never store your full credit card details on our servers.